Refund policy
1. Return Eligibility
- Time Frame: Items must be returned within [14] days of receiving your order.
- Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
- Exclusions: Sale items, personalized products, and final sale items cannot be returned or exchanged.
2. How to Return
- Request a Return: Contact our customer service team at [email address/phone number] to initiate your return. Please provide your order number and reason for the return.
- Return Shipping: Once approved, we’ll provide you with a return shipping label. If you choose to use your own shipping method, please ensure it includes tracking and insurance. We are not responsible for items lost in transit.
3. Refunds & Exchanges
- Refunds: Once we receive and inspect your return, we’ll process a refund to your original payment method. Please allow [5-10] business days for the refund to appear in your account.
- Exchanges: If you’d like to exchange an item, please contact us to arrange the exchange and availability of the new item. We’ll provide instructions on how to return the original item and receive the new one.
4. Shipping Costs
- Return Shipping Fees: If the return is due to a defect or error on our part, we’ll cover the return shipping costs. Otherwise, return shipping costs are the responsibility of the customer.
- Original Shipping Fees: Shipping fees from your original purchase are non-refundable.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [email address/phone number] with photos and a description of the issue. We’ll arrange for a replacement or a full refund.
6. Contact Us
- Customer Service: If you have any questions or need assistance with your return, please reach out to our customer service team at [Paidlonerclothingofficial@gmail.com]. We’re here to help!